Address:
Arcadia Underwriting Agency
13 Bayport Court, Mornington, Vic 3931
Contact Details:
Phone: 1300 CALL AUA (225 528)
Phone: (03) 5977 3633
yourinsurance@arcadiaunderwriting.com.au
Opening Hours:
Monday – Friday, 9am to 6pm
Let us know about your concerns
Get in touch with one of our customer service consultants about your concerns, and they’ll do their best to resolve them. When you make your complaint please provide as much information as possible, to assist us to resolve your matter quickly. Where we can’t resolve your concern immediately, we will resolve it within 15 business days.
Call us on 1300 225 528 or visit www.arcadiaunderwriting.com.au for more options to get in touch.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Please click on the following links for more information:
| Insurance Brokers’ Code of Practice | https://niba.com.au/html/code-of-practice.cfm |
| General Insurance Code of Practice | http://codeofpractice.com.au/document |
| Australian Financial Complaints Authority | http://afca.org.au |