Documents and Forms – Arcadia Underwriting

Code of Practice

Arcadia is upheld to the General Insurance Code of Practice. The objectives of this Code are to:

Commit us to high standards of service
Promote better, more informed relation between us and you
Maintain and promote trust and confidence in the general insurance industry
Provide fair and effective mechanisms for the resolution of complaints and disputes between us and you
Promote continuous improvement of the general insurance industry through education and training

You can obtain a copy of the Code from the General Code of Practice website

Insurance Toolkit

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From 1 July 2019 these products are no longer being issued by the Hollard Insurance company. For existing policy holders, our claims handling process is not affected by this change and will continue to assess and handle new and existing claims in accordance with the Hollard Policy Wording and Product Disclosure Statement. For new or existing claims, please click on the “Claims” tab and follow the instructions.

If you have any enquiry please contact Arcadia on 1300 CALL AUA (225 528) or email info@arcadiaunderwriting.com.au